Domestic Orders Return & Exchange Policy
New products must be in original packaging, in new condition, and must not have been installed. If item is used, altered, or damaged in any way, return will be declined.
Return Fees and Shipping
“NEW PRODUCTS – CORRECT ITEM & FUNCTIONAL” = 20% restocking fee + shipping + return shipping + 5.2% transaction fee
“NEW PRODUCTS – CORRECT ITEM & DAMAGED ITEM” = refund/credit value subject to 3rd party shipping insurance claim. Cancellation subject to 20% restocking fee + 5.2% transaction fee.
“NEW PRODUCTS – INCORRECT ITEM (CUSTOMER ERROR)” = 20% restocking fee + shipping + return shipping + 5.2% transaction fee
“NEW PRODUCTS – INCORRECT ITEM (MERCHANT ERROR)” = replacement, must return incorrect or defective item. Subject to lead time for replacement item.
“MADE TO ORDER ITEMS” = no returns
“MADE TO ORDER ITEMS – DEFECTIVE / INCORRECT ITEM (MERCHANT ERROR)” = replacement, must return incorrect or defective item. Subject to lead time for replacement item.
